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Privacy Policy

Welcome to megaDice. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, store and protect the personal information you provide when using our services at megadice1.uk. By accessing or using our website and services, you agree to the terms described herein. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

The data controller responsible for your personal information is megaDice Ltd, registered in the United Kingdom. Our registered address is 12 Queen’s Road, London, SW1A 1AA, United Kingdom. For any privacy-related enquiries or to exercise your data protection rights, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various types of personal data to provide and improve our services, including but not limited to:

• Full name
• Email address
• IP address and device identifiers
• Telephone number
• Residential address
• Date of birth and gender
• Account registration and profile details
• Payment and transaction information (deposits, withdrawals)
• Usage data including location, time, and manner of use
• Communications you send to us, including support requests
• Verification documents for age and identity checks
• Sensitive data (e.g., health or ethnicity) only if voluntarily provided
• Data from third-party sources for fraud prevention and responsible gambling assessments

3. Purposes of Processing

Your personal data is used for the following purposes:

• Creating, managing and maintaining your account
• Verifying your identity and age to comply with UK gambling regulations
• Processing payments and withdrawals securely
• Complying with legal and regulatory obligations, including anti-money laundering and safer gambling requirements
• Communicating important updates about your account and our services
• Administering promotions, bonuses, tournaments and competitions
• Personalising your experience and tailoring offers
• Marketing communications, where you have provided consent
• Improving our services, products and policies through analytics and feedback
• Detecting, preventing and investigating fraud, security breaches and other unlawful activities

4. Legal Basis for Processing

megaDice processes your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases for processing include:

• Your explicit consent, where applicable (such as for marketing communications)
• Performance of a contract with you (e.g., providing gambling services)
• Compliance with legal obligations (e.g., age verification, anti-money laundering)
• Our legitimate interests, balanced against your rights and freedoms (e.g., fraud prevention, service improvement)

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described above and to comply with applicable laws and regulations. Typically, we keep data for up to five years following account closure or inactivity. Certain data may be retained longer if required by law, such as in cases of self-exclusion, ongoing investigations, or regulatory audits.

6. Marketing Communications

With your consent, we may send you marketing messages about our services or those of carefully selected partners. You may withdraw your consent or update your preferences at any time via your account settings or by following the unsubscribe link in any communication.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, including:

• Enabling essential website functionality and security
• Remembering your preferences and settings
• Analysing website usage and performance
• Delivering personalised advertising where permitted

You can manage or disable cookies through your browser settings; however, please note that disabling essential cookies may affect the website’s functionality.

8. Sharing and Transfers of Data

We may share your personal data with:

• Service providers such as payment processors, IT and security providers
• Regulatory authorities including the UK Gambling Commission and law enforcement agencies
• Fraud prevention and identity verification agencies
• Companies within the megaDice corporate group
• Third parties authorised by you

Where data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office.

9. Data Security

megaDice employs robust technical, physical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. This includes encryption, secure servers, access controls and regular security assessments.

10. Your Data Protection Rights

You have the following rights under UK data protection law:

• The right to be informed about how your data is used
• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request erasure of your data in certain circumstances (“right to be forgotten”)
• The right to restrict or object to certain processing activities
• The right to data portability, allowing you to receive your data in a structured, commonly used format
• The right to withdraw consent at any time without affecting prior processing
• The right not to be subject to decisions based solely on automated processing with legal or similarly significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable laws.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements or services. We encourage you to review this page regularly. Continued use of our website and services following any changes constitutes acceptance of the updated policy.

12. Complaints

If you have concerns about our handling of your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the supervisory authority for data protection in the UK. More information is available at https://ico.org.uk.

13. Responsible Gambling

megaDice is committed to promoting responsible gambling. We may use your data to support safer gambling measures such as self-exclusion, deposit limits and activity monitoring. For more information and support, please visit the BeGambleAware website.

Last updated: October 2024